Delivery and Returns

1. How long will delivery take?
2. How much do I pay for delivery?
3. How much do I pay for delivery when I do not live on the UK Mainland?
4. What is my right to cancel and have a refund?
5. What is your policy on returns under warranty?

Delivery

UK orders placed before 10:00am and fulfilled from stock will normally be dispatched within 2 days for delivery on the next working day by Royal Mail 1st Class, but can be up to 5 working days for non stock, or out of stock, items. Internet placed orders will receive an email, advising despatch has taken place, for the next working day delivery.

If we are out of stock on a particular item, we will delay the whole delivery where we expect the item to come into stock within 7 days. We will e-mail you if this is likely.

We will deliver part orders where the majority of the items on the order are available, and the outstanding items are unlikely to come into stock within 7 days. In this case we will invoice for the whole order including the items out of stock, and advise you of this on the invoice. The balance of the order will be delivered without additional delivery charges.

We use Royal Mail 1st Class or ParcelForce for heavier cartons for UK mainland deliveries. This may require a signature upon delivery, and customers should ensure, therefore, that there is someone to receive the goods on the due delivery day. If acceptance of delivery is a problem, please contact us to make special arrangements.

Delivery Charges: UK and European Union

The cost of the UK service is based on the order value of the items sent and will be automatically added on the order form, as follows:

The best way to see the delivery charge is for you to go through the buying process but stop at the point where you are requested to confirm your purchase. At this stage the delivery charges will have been added to the total cost, including VAT.

Delivery Charges: Export

We are now able to ship most products to any location in the world for the same price as the United Kingdom. Exceptions, are where the packaging weight is over 2Kg, the maximum for Airmail. Please email us if you are concerned, regarding the weight of your order, or wish to have a special quoted price for delivery of heavier parcels. Although export items outside the EU are exempt from VAT, the normal VAT tax content will be used to cover the increased shipping cost. The price shown for UK orders in £s, will be the price you pay. Orders will generally be sent by Airmail, which does not have a tracking facility.

Right to Cancel and Returns for Refund

You have the right to cancel your order within 14 days of delivery.

If you choose to cancel your order within this period and return any goods received, you will receive a cash or credit card refund (depending on the original method of payment) to the value of the goods supplied, excluding delivery which is a separate supply contract.

Prior to dispatching goods for return, you must contact us for a returns number to facilitate the process (telephone 01629 815849). The returned package should also contain your name, address, your invoice number and the returns number.

Goods returned must be in the original pristine condition in which they were supplied and include every single item of the product and its packaging. If any of the packaging or contents are missing, or not in an ‘as new’ condition, we will not be able to refund you.

Goods returned for refund should be sent at your expense to:

DoorchimesUK, 8 Monyash Rd, Over Haddon, Derbyshire, DE45 1HZ

NB: Until received, the goods remain your property and we recommend suitable packaging and an appropriate level of insurance for their return.

All goods and packaging will be checked carefully and the refund processed as soon as possible. Notification of your refund will be sent by Email or through the post.

Warranty Returns for Replacement or Repair

All products are covered by a minimum 12 month warranty. Some manufacturers offer longer warranty periods. Manufacturer warranties beyond 12 months are supported by manufacturer only, and not by DoorchimesUK.co.uk. Supporting documentation will be supplied. Where applicable these will be stated on the individual product web pages.

Do not despatch goods without our prior agreement (telephone 01629 815849). Reasons for this are:

• Past experience has shown that apparently faulty goods have sometimes been set up incorrectly, or the instructions have not been as comprehensive as they should be. In these situations the quickest solution to getting the equipment working correctly is for us to give you further advice
• To avoid incurring unnecessary delivery charges if we are able to resolve the problem. Goods returned to us as faulty which subsequently prove not to be faulty, will incur delivery charges for you each way
• We may require you to return individual components rather than the complete product
• We may require you to return the product directly to the manufacturer
• We can advise you on the most appropriate method of returning the goods. Defective goods under 14 days old will be returned to us at our expense provided you have discussed with us first on the method of return and provided they prove to be faulty. Goods over 14 days old should be returned to us at your own expense
• To obtain a returns number to facilitate the process

The returned package should contain your name, address, your invoice number, details of the fault and the returns number.

Please ensure that the item you are returning is actually faulty before returning it. Upon receipt of the product we will test it.

In most cases, where the product is found to have a valid fault, the warranty permits complete replacement of the defective item free of charge. However, some manufacturers require that the product is returned to them for repair, or that repair is carried out by ourselves once the defective components have been supplied by the manufacturer. In these cases the repair under warranty, free of charge, will take longer. NB: Note that DoorchimesUK cannot be held liable for any consequential costs incurred as a direct result of the faulty goods.

Goods returned for repair or replacement should be sent to:

DoorchimesUK, 8 Monyash Rd, Over Haddon, Derbyshire, DE45 1HZ